Yum! Brands-owned fast-food chain KFC is looking to make a comeback as it rolls out an offer of free buckets of fried chicken ...

KFC® is cooking up something big. As fierce competition continues in the fried chicken wars, KFC—with 75 years of fried chicken legacy—is entering its comeback era and making KFC impossible to resist.

Kentucky Fried Chicken (KFC) has seen a big dip lately in its popularity. KFC dipped by 5% in a recent ranking of customer satisfaction. KFC was then ranked No. 18 in the chicken sandwich rating, and ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

These labor disputes and service complaints have negatively impacted KFC’s reputation and contributed to a decline in customer satisfaction. 8. Multiple Boycotts ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams to solve customer pain points, KFC COO Rob Swain said.

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. ... Texas-based KFC saw the biggest slide, falling 5% from 81 to 77, ...