Airbnb was slammed after denying a refund to a customer attempting to flee the apocalyptic wildfires ripping through Los Angeles. Ana Mostarac attempted to cancel her reservation and book new accommodation away from the fire zones as three major blazes threatened her Palisades neighborhood.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,

Airbnb has refunded customers asking for refunds after canceling trips because of the Pacific Palisades fires.

The organization, which has provided health and human services referrals in L.A. County for over 40 years, maintains a 24/7 multilingual support system. Airbnb has waived all service fees for participating hosts and guests.

Airbnb is offering free temporary housing to people impacted by the ongoing wildfires in Los Angeles. Here's how to get help. California's wildfires have been raging out of control this week, with at least five people dead,