Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
Life Technologies Corporation ( LIFE) entered into a global distribution agreement with Advanced Cell Diagnostics (ACD) to commercialize the latter's fluorescent RNAscope portfolio of probes and kits ...
Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...
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