'I'm an ASOS shopper and there's easy way to avoid return rate charge'

A TikTok user has shared her clever strategy for keeping her ASOS return rate under 70% to avoid the retailer's new charges ...
The Daily Dot

‘The way I cleared my cart as soon as I saw this’: Woman says ASOS banned her for life

An ASOS customer says her account is permanently banned, and she doesn’t know why. Other customers say the same thing has happened to them. In a TikTok that by Wednesday had more than 800,000 views, a ...
Complex

The ASOS Customer Service Bot is Confusing the Sh*t out of Customers

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...
The Drum

Is Asos' Facebook page run by bots? Customer service responses cause confusion among shoppers

Asos shoppers have been left wondering if the retailer's page is managed by an army of bots posing as customer service assistants following a series of bizarre, nonsensical interactions. While the ...
Hosted on MSN

Woman banned from ASOS after claiming she's being ‘punished’ for her size

A loyal ASOS customer banned by the online clothing platform for sending back too much stuff that doesn't fit her says she is being "unfairly punished" due to her size. Tskenya-Sarah Frazer, 31, has ...
The Drum

'We've not nailed the customer experience': Asos product boss on the tech shaping its future

The most recent manifestation of this comes in the form of a visual search tool which lets shoppers sift through its 85,000 products using just a photo. Despite marching towards a mobile future, the ...