Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs. A pilot version of the generative AI-powered chatbot, ...
When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...
The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...
ABN AMRO is slashing its workforce and AI is getting a chunk of the blame. But the tech has more positive stories to tell around it, argues senior management. Dutch banking giant ABN AMRO grabbed the ...