Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...
Transera today announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The availability of this new app means that contact ...
Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...
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How to choose the best call center software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long. Alex Dayon, senior vice president ...
Step one, cleave the underlying VoIP network from the call-center application. The Meridian remains a highly reliable switch and we couldn't think of an overriding reason to forklift upgrade the ...
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