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The problem with testing AI chatbot subscriptions like Google’s Gemini Advanced and OpenAI’s ChatGPT Plus is their generality. The same tool is used for disparate applications; the same software ...

Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...

Researchers at the University at Albany’s Center for Technology in Government and University College London have been working to uncover exactly how governments are using AI-enabled chatbots and the ...

Businesses such as IBM and Salesforce have long used chatbots to greet their website visitors and offer them assistance with ...

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...