As customer expectations skyrocket, customer experience management remains critical in setting your business apart. The global CXM market, valued at roughly $10.65 billion in 2022, is projected to ...

While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Reduce cognitive overload. AI helps simplify decision-making by reducing cognitive overload. It allows employees to focus on what matters most and increases productivity. Enhance human empathy.

It’s up to the marketing team to think about customer experience management. But what exactly is it and how do you get it right? Alex Blyth reports Customer experience management (CXM) is not a new ...

According to the 2023 Gartner Supply Chain Technology User Wants and Needs Survey, customer service and experience (CX) is one of the top three most frequently selected business priorities for ...