Behavior-tracking software firm Amplitude Inc. today announced the launch of AI Feedback, a customer feedback engine using large language model technology that automatically turns raw input into ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...