The MarketWatch News Department was not involved in the creation of this content. New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises ...

The MarketWatch News Department was not involved in the creation of this content. -- Genesys Cloud reached nearly $2.2 billion ARR in the second quarter, with nearly 35% year-over-year growth -- ...

SAN FRANCISCO--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, will participate as an Elite AppFoundry Partner at the highly anticipated Genesys Xperience 2024 ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...

What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...