Hastings Direct also undertook agent skill auditing and realignment, which resulted in a three percent reduction in contact transfers system-wide within three months.

Money; Cheap insurance; Hastings Direct customers left 'very confused' over surprise refunds on insurance deals The email - which looks to have been sent to a fair few Hasting Direct customers ...

Hastings Direct increases commitment to fighting insurance fraud with Carpe Data’s claims solutions, enhancing processing efficiency, loss reduction, and customer satisfaction. What initially ...

A blunder by insurance company Hastings Direct has caused a mix-up, with some customers anticipating refunds while others are left scratching their heads. The firm sent out emails to certain ...

Hastings Direct was launched in 1997 and is part of Hastings Group, which also includes the brands InsurePink and People's Choice. Its policies are underwritten by Advantage Insurance Company Limited.

Hastings Direct issued an email to some customers claiming they had been “overcharged” on their latest car insurance deal. However, the email went on to assure recipients that they would be ...

Hastings Direct apology over 'refund' emails that left people very confused Earlier this week some people received an email saying they had been 'overcharged' and would be refunded 'everything' ...

Hastings Direct removes siloed, disparate systems and unifies CX operations on CXone to create data and process convergence Hoboken, N.J., October 24, 2023 – NICE (Nasdaq: NICE) today announced ...

According to the website Down Detector, there have been 361 reports of outages with Hastings Direct, with issues looking to have started around 12pm. Reports of the emails began around then also.