Even as the world is going digital, medical practice staff still spend a lot of time communicating over the phone. Front office staff handle a large volume of calls and texts to patients for ...

Artificial intelligence (AI) is transforming our world, but within this broad domain, two distinct technologies often confuse people: machine learning (ML) and generative AI. While both are ...

Forbes contributors publish independent expert analyses and insights. Writes about the future of finance and technology, follow for more. We live in a world where machines can understand speech, ...