Despite speculation that AI will replace human customer service agents, Gartner anticipates that no Fortune 500 companies will eliminate human agents by 2028. The analyst firm also predicts that among ...
Service and Support Leaders Should Redeploy Human Agents to Drive Growth, Not Pursue Complete Automation STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have ...
STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, ...
While generative AI brought creativity to machines, agentic AI is bringing initiative. Most organizations still treat AI as automation or support tools, framing it as something “we use,” rather than ...
STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner, Inc, a business and technology insights ...
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