Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...
FRANKLIN, Mass., May 22, 2018 (GLOBE NEWSWIRE) -- The Customer Care Industry has been abuzz with the promise of omnichannel solutions for quite some time, but it hasn’t fully delivered technology that ...
LAS VEGAS, June 21, 2018 (GLOBE NEWSWIRE) -- Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced the company has been named ...
Gartner predicts that by 2029, 80% of customer interactions will occur without any human involvement, thanks to the increasing prevalence of agentic AI: autonomous AI agents capable of managing tasks, ...
"Customer journey" is the new "persona." Marketers seeking to understand whether their marketing is working need to develop a thorough understanding of what their audience experiences at every ...
Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...
Opinions expressed by Entrepreneur contributors are their own. Omnichannel customer engagement is no longer a nice-to-have — it’s a necessity. In today’s digital world, customers expect a seamless, ...
CGS — a global provider of business applications, enterprise learning and outsourcing services — has announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. The results ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback