The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

Starbucks expands tipping for mobile card orders and adds performance bonuses up to $1,200/year, boosting pay 5–8%.

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

A new action plan is guiding a long-term modernization intended to enhance its agility with staff and residents alike. AI ...

Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...

Contact center trends may not be the first thing that comes to mind when investors evaluate a company — but there The The ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

The White House has launched Time Is Money, a multi-agency initiative to stop the time-consuming practices, including excessive paperwork, long hold times, and other bureaucratic hurdles, that ...