Customer loyalty is on the decline. Businesses need to return to a trust-building playbook as old as time by focusing on consistency and transparency.

Personalization builds loyalty. Shallow segmentation isn’t enough. Customers expect relevant experiences that reflect who they are and how they interact with your brand. AI improves retention. AI can ...

Restaurants and retailers long ago realized that loyalty programs are not just a simple bonus offering. They are often a ...

It is easier to lose loyalty than many people think. If you make an error your client may no longer be a fan. If there is a change in personnel, the personal ...

Tech should work within the transaction itself to understand shopper behavior, context and intent in real time.

The memories of experiences are more important to future customer loyalty behaviors than what actually happened in the experience. This is the harsh reality of customer experience and a pivotal aspect ...

Some customers are becoming suspicious of loyalty apps. A columnist for the Washington Post wrote in October about his realization that the Starbucks app was showing him fewer promotions during the ...

It’s no secret that insurance companies are raising rates faster and higher than ever. But now, as 2025 rolls past its halfway mark, experts are noting a new trend from insurance customers: ...

We may earn a commission when you click links to retailers and purchase goods. More info. After informing so many loyal customers last week that they would be losing their loyalty discounts, Verizon ...

Popular demand was one of the big reasons GM relaunched the Chevy Bolt for 2027. Now, GM Authority is reporting on just how loyal those Bolt buyers truly are.

EIGHT NEWS AT SIX LOYAL CUSTOMERS OF A DOWNTOWN DES MOINES RESTAURANT CONVINCED A NEW OWNER TO KEEP IT OPEN. THE PREVIOUS OWNER ANNOUNCED ITS CLOSURE TWO WEEKS AGO. KCCI SENIOR REPORTER TODD MAGEL IS ...

Imagine going to a restaurant where the owner expects you to take your own order and cook your own food. Would this be really cool or bizarre? What if you went to a restaurant where another customer ...