As part of its ongoing (and much-needed) attempt to clarify its online-services branding, Microsoft is renaming its "Dynamics CRM Live" product as "Dynamics CRM Online." Microsoft is planning to ...

news analysis Microsoft will have an impact on the customer relationship management market. But how important will its role be? Microsoft’s newly-discovered desire to become the CRM software supplier ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...

Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP ...