How many customers do you have? Are they all the same, are they all equal? So many places I visit have a mantra that “we treat everyone with our very best service.” That’s a good thing. But when it ...
This is the fifth article in the series that discusses the CRM program in detail and explores how it can be applied to our business.Some incident commanders like being in the (actual) heat of battle ...
State and local governments are increasingly being asked to do more with less. Aging infrastructure, shifting populations and the accelerating effects of climate change are forcing leaders to stretch ...
One of the most underrated discussions in emergency services is the concept of resource allocation. There are several topics that are debated such as staffing levels and financial budgets. However, ...
When resources are limited and demand exceeds supply, allocation becomes a problem. How that problem is solved depends largely on the nature of the resources themselves. When the resources are ...
Optimizing Health Care Resource Allocation: The Research Consortium For Health Care Value Assessment
Traditional approaches to reducing health care spending often involve eroding coverage for care indiscriminately and fail to take a holistic perspective on all sources of costs and value. We believe ...
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