The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

Digital marketing teams love to anticipate the direction of the market and the needs of their audience. They plan web experiences, campaigns and content. They then optimize these experiences through ...

We may not always say this, but we definitely feel it as we try to work and lead from a reactive state. It takes all our energy and effort to get through this day and we lack the capacity to consider ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Proactivity and reactivity aren’t opposing schools of thought in supply chain risk management. They’re distinct parts of a complete, holistic strategy. Historically, reactivity and proactivity in the ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.