A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

According to a recent SEI Advisor Network Quick Poll, 50% of independent financial advisers said client satisfaction with regard to investment performance is most heavily influenced by progress ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

Every business and customer is unique, but there are some universal ways to delight customers across all industries and services. There was a time when the cliche, “The customer is always right,” ...

When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...

Forbes contributors publish independent expert analyses and insights. I cover Customer Success, customer support and SaaS. It is 6 to 7 times more costly to attract a new customer than it is to retain ...