Screening software as a service providers is a vital—and challenging—task for a company’s leaders. In many cases, they’re shopping for an “engine” that will power essential work—maintaining customer ...

There are 9 billion content impressions in LinkedIn feeds every week. But most posts aren't getting much engagement. Business owners on LinkedIn share self-promotional stuff that no one really cares ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

This Thursday marks “Get to Know Your Customer Day,” which occurs on the third Thursday of every quarter. But why limit customer connection to just four days a year? As a customer service expert, I ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

Opinions expressed by Entrepreneur contributors are their own. We hear it all the time: Businesses are more digital than ever before, and this continues to affect almost every aspect of how things are ...

Artificial intelligence (AI) chatbots have been a hot topic of conversation for months now and are only continuing to grow, both in popularity and capabilities. These bots can do more than just answer ...

Trust is fundamentally about a sense of safety, familiarity and assurance that “everything will be fine.” Faith is built as we address our doubts and the questions that make us wonder if we can rely ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

There are some eternal truths in the quick-service restaurant industry: Margins are thin. Good employees are hard to find. Customers are demanding. And there is never enough staff or time in the day.