Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its selection by a global manufacturer and provider of warehouse solutions for its ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for the CRM Customer ...

SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a ...

ServiceNow Customer Service Management (CSM) recognized for uniquely focusing on “resolution-centric customer service” with a vision to “continually improve CX and ...

The deployment will see Pyrios become the first ServiceNow customer to implement an externally facing customer service management (CSM) solution in the Australia and New Zealand (ANZ) market. Pyrios ...

SANTA CLARA, Calif., January 15, 2025--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer ...

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty With CSM, ServiceNow is the only company that can deliver on both customer engagement ...