Soft skills training is the No. 1 priority for more than a quarter of HR and L&D professionals in a Talespin study released in March. Nearly half of the 70 respondents ranked it among their top three ...

When employees have significant gaps in their soft skills there are significant negative consequences: Potentially good hires are overlooked. Good hires go bad. Bad hires go worse. Misunderstandings ...

VR may be the future of training for on-the-job skills, but it may also benefit soft skills. Learn more about how virtual reality is changing the job-training game. Virtual reality (VR) is gradually ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...