Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...

Microsoft Teams will soon stop letting users send and receive SMS messages from their Android phones directly within the app. This change will take place in April 2025. Microsoft recommends that users ...

At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...

Starting April 1, Microsoft will raise by 5 percent the annual commitment, monthly billing option for all new and renewing subscriptions across Buy Online, CSP and MCA-E. Microsoft plans to introduce ...