Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing system ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...