Here are travellers’ rights to a refund or compensation when their rental booking is cancelled. View on euronews ...

Airbnb is introducing new cancellation policies that are more guest-friendly than in the past and may cause consternation ...

An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the Palisades wildfires in Los Angeles has received a full refund. Ana ...

The rental company is changing its cancellation policies for hosts, which could impact fees for people reliant on seasonal ...

After a traveler's Airbnb reservation is canceled, the company says it will send him a refund. But he closes down his bank account before that happens. Now Airbnb won't send him his money back.

Airbnb refused to offer a traveler a refund during the Los Angeles wildfires. Part of what makes wildfires — like the Palisades fire, in particular — so dangerous is how rapidly they can change.

Airbnb host refuses to refund mother who cancelled Florida family trip due to Hurricane Milton The mother-of-five said she was trying to keep her children safe ...

A UK model was forced to barricade herself in a “horrendous” hotel room in Turkey after the lock didn’t work — before giving ...

You finally reached Airbnb by phone and talked them into a partial refund. I also contacted Airbnb on your behalf, and it upped the offer to a full refund of the $1,500 you had spent on the apartment.

Companies that paid the now-defunct digital services tax will have to wait for Ottawa to pass new legislation before they can ...

Bart Colen’s host cancels his rental at the last minute, and Airbnb promises to send him a refund. But months later, the money is still missing. The reason? Colen closed his bank account.

An Airbnb guest who booked accommodation near the Palisades fires took to social media to air her grievances with the Airbnb policy.