Workforce optimization—which DMG Consulting defines as a set of solutions that comprise at least three of the following complementary applications: workforce management, performance management, speech ...

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce management software on steroids. Workforce ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

The labor management system market is expanding as organizations adopt real-time tracking, automated scheduling, and cloud-based workforce tools to boost efficiency and control rising labor costs, ...

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

Office Depot, the global supplier of office products and services, is implementing the next-generation Impact 360 Workforce Optimization suite from Verint Witness Actionable Solutions. Verint’s U.K.

“Businesses using older contact center solutions tend to become so overwhelmed with complex technology and unaffordable upgrade costs that they are unable to move their customer service organizations ...

ING Australia is leveraging the software to further its commitment to the delivery of high-caliber service drawing from Impact 360’s monitoring, workforce management, analytics, scorecard and ...

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that Technology Marketing Corporation (TMC) has named solutions from Witness ...

GE Healthcare, a leader in workforce optimization software and services, today announced that the company has been named the KLAS Category Leader for both Time and Attendance and Scheduling: Nurse and ...