An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the ...

Airbnb initially did not refund one woman's reservation for a rental in the Pacific Palisades neighborhood of Los Angeles, ...

Airbnb has declined customers asking for refunds after cancelling trips due to the forest fires across the Pacific Palisades.

In these cases, hosts and guests can cancel eligible stays without consequence and receive full refunds (or partial refunds ...

She got burned. Airbnb guest Ana Mostarac claimed that the company refused to refund her after she attempted to cancel her ...

AIRBNB has been blasted as “inhumane” after refusing a refund to a customer who was fleeing her reservation near the ...

Afterwards, Airbnb's support team contacted the host for clarification. In a shocking turn of events, the host didn't deny ...

Airbnb will work with 211 LA to identify residents in need of temporary housing and connect them to accommodations offered ...

To be eligible for Airbnb's free temporary housing, you must currently reside in an evacuation zone and have been displaced ...

Airbnb faces criticism for refusing to cancel a woman’s L.A. reservation during a wildfire that displaced tens of thousands ...

Airbnb’s CEO Brian Chesky revealed a peculiar story about guests seeking a refund after claiming harassment by Stanley, a “friendly ghost." ...