Airbnb offers refund to guest after Palisades fires booking complaint went viral - ‘Their policies failed to account for context’ said unhappy customer ...

Airbnb was slammed after denying a refund to a customer attempting to flee the apocalyptic wildfires ripping through Los Angeles. Ana Mostarac attempted to cancel her reservation and book new ...

When an Airbnb host canceled a couple's Vancouver reservation three weeks before the Era's Tour, TPG stepped in to help find ...

An enraged traveler claims Airbnb is refusing to refund and rebook her after she attempted to cancel a vacation rental near the danger zone of the Los Angeles wildfires. Ana Mostarac detailed the ...

After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted ...

Airbnb’s CEO Brian Chesky revealed a peculiar story about guests seeking a refund after claiming harassment by Stanley, a “friendly ghost." Airbnb, the popular vacation rental platform founded ...

A family trip to Paris for New Year was ruined by an unusable mouldy Airbnb, where they also found cockroaches and even ...

Airbnb's CEO Brian Chesky recounts an incident where a guest requested a refund due to a ghost named Stanley. Despite knowing about the haunted listing, the guest claimed they were harassed by ...

Airbnbs can have hidden dangers, but the right tech and steps will keep you safe and prepared from the moment you get there.

In these cases, hosts and guests can cancel eligible stays without consequence and receive full refunds (or partial refunds for trips that have already started and require guests to evacuate before ...

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