eBay may sometimes issue a refund to your buyer on confirmation the return is on its way. When this happens, we’ll wait until the item is back with you before deducting the amount from you.

When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don't have enough funds to cover the cost of the refund, …

You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping.

To do this, go to the case in your Returns dashboard and choose Refund buyer. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a …

Manage returns, missing items, and refunds for sellers Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the …

Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if …

How to refund the buyer You’ll see the refund amount, and you have the option of adding a message to the buyer. The buyer will be refunded through their original payment method, and …

Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if …

Once an order has been placed, buyers have the option to request an order cancellation up until the order has shipped. Only the seller or eBay can actually cancel it.

Refunds and disputes Refunding buyers 2 min article Handling payment disputes 3 min article