A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, …

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the …

Nov 24, 2025 · A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance metrics, …

What Is a Service-Level Agreement? A service-level agreement (SLA) is a contract between a provider and the end user that states the level of service that the customer should expect from that service …

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It...

Dec 19, 2025 · A Service Level Agreement or SLA is a formal agreement between a service provider and a customer (external or internal) that outlines the expected service levels you will provide.

Mar 15, 2024 · A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards …

Oct 17, 2025 · What Is a Service Level Agreement? A service level agreement (SLA) is a formalized contract between a service provider and a customer that stipulates and defines both parties' …