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  1. ITSM: IT Service Management Definition, Benefits & Tools | Atlassian

    IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

  2. IT management: Functions and best practices - Atlassian

    Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM …

  3. ITSM software by Jira Service Management | Atlassian

    Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

  4. What Is ITIL? Core Principles & Best Practices | Atlassian

    ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and …

  5. What is IT Service Management? - Atlassian Community

    Aug 20, 2023 · IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service.

  6. What is ITSM incident management? - Atlassian Community

    Sep 2, 2024 · Efficient ITSM comprises four main processes: service request management, change management, problem management, and incident management. IT companies should …

  7. Jira Service Management Features Jira Service Management

    Discover how Jira Service Management leverages AI and machine learning to streamline ITSM practices like request, incident, problem, change, and configuration management.

  8. IT Ticketing Systems: Simplify Issue Tracking & Resolution

    IT service management (ITSM) is a broad term for delivering and managing IT services. IT ticketing systems are one aspect of ITSM, but several other parts make up ITSM, including …

  9. ITSM transformation and modernization | Success Central

    This guide provides a comprehensive overview of how to deliver and implement Atlassian tools and IT Service Management (ITSM) practices for those about to set up a Jira Service …

  10. Service desk vs help desk vs ITSM: What's the difference? - Atlassian

    IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …