40+ Customer service training ideas, topics & exercises for building exceptional teams
40+ Customer service training ideas, topics & exercises for building ex…
Feb 26, 2025
hubspot.com
How to Improve Active Listening for Call Center Agents
14:22
How to Improve Active Listening for Call Center Agents
461.2K viewsSep 9, 2021
YouTubeKwestyon
Customer service & support training: Skills & materials to do it right
6:21
Customer service & support training: Skills & materials to do it …
92 views11 months ago
hubspot.com
8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5
5:49
8 Steps to Improving Active Listening | Online Call Center Age…
300.6K viewsOct 8, 2020
YouTubeBenchmarkPortal
CALL CENTER TRAINING: EFFECTIVE LISTENING SKILLS FOR UNDERSTANDING CUSTOMERS
4:42
CALL CENTER TRAINING: EFFECTIVE LISTENING SKILLS F…
23.6K viewsJul 23, 2020
YouTubeIn Session w/ BT: Conversations Beyond the C…
Lesson 3.2 - Customer Service Fundamentals - Actively listening to customers
5:06
Lesson 3.2 - Customer Service Fundamentals - Actively listening …
9.4K viewsJan 31, 2016
YouTubeLearn Soft Skill
Customer Service Training - How To Answer Incoming Calls
10:04
Customer Service Training - How To Answer Incoming Calls
26.7K viewsNov 24, 2020
YouTubeTom Jackobs | Sales & Speaker Coach
1:00
Essential Telephone Skills Customer Service Training Program
1.3K viewsFeb 10, 2017
YouTubeServiceSkills Customer Service Training
2:02
Best Customer Service Training on the Phone
591 viewsOct 21, 2024
YouTubeServiceSkills Customer Service Training
8:07
Improving Customer Service Skills: Call Center Training Mock Call for …
19.7K viewsMar 2, 2023
YouTubeSingle Step English
8:44
Effective Customer Service Scenarios for Call Center Training …
12.3K viewsSep 12, 2023
YouTubeSingle Step English
3:07
10 Telephone Customer Service Tips | Telephone Etiquette
36K viewsMay 21, 2022
YouTubeBusiness Training Media
6:17
CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME
128.2K viewsJul 23, 2020
YouTubeIn Session w/ BT: Conversations Beyond the C…
6:31
The Six Steps in a Successful Tech Support Session: Customer Servi…
239.1K viewsApr 8, 2013
YouTubeDon Crawley, Author of The Compassionate Geek
4:26
How to Answer the Phone Properly: Customer Service Training
53.8K viewsJun 15, 2017
YouTubeShep Hyken: Customer Service & CX Expert
2:11
Customer Support Specialist : Mastering Customer Service Calls 6
134 viewsJun 14, 2023
YouTubeLearnCity
2:10
Customer Service Training 101 - World Class Proactive Customer S…
2.9K viewsOct 21, 2024
YouTubeServiceSkills Customer Service Training
6:01
Customer Service Training Video | So Help Me Employee Version
27.9K viewsJan 2, 2014
YouTubeTrainingABC
5:30
Tone of Voice | Online Call Center Agent Soft Skills Part 4
407.7K viewsSep 24, 2020
YouTubeBenchmarkPortal
Phone-Based Customer Service Online Class | LinkedIn Learning, f…
May 23, 2016
linkedin.com
Customer Service in Training - Sample Call 2
155K viewsNov 6, 2014
YouTubeCee Best
18:12
Customer Connections: Phone Skills for Outstanding Service
61.7K viewsMar 26, 2019
YouTubeExpress Employment International
7:28
9 Inspiring Customer Service Training Ideas for Your IT Team
743 viewsDec 3, 2021
YouTubeDon Crawley, Author of The Compassionate Geek
3:52
Course Intro: Customer Service Training Videos 1/9
12.6K viewsJun 25, 2021
YouTubeCustomersFirst Academy
8:16
English for Call Centers 🙋🏻‍♀️ | Role Play Practice
984.5K viewsMar 16, 2021
YouTubeSingle Step English
1:55
6 Essential Skills for Customer Service
69.9K viewsAug 23, 2021
YouTubeSkills World
2:48
Skills To Improve Customer Service
12.7K viewsJun 1, 2018
YouTubeCustomer Service Training by Telephone Doctor
9:06
Telephone & Desk Etiquette Training
288.6K viewsJan 13, 2012
YouTubeShaundi Tolman
4:10
Customer Service eLearning with the Soft Skills Your Call Center Ne…
8.4K viewsOct 20, 2016
YouTubeMyra Golden
See more videos
Static thumbnail place holder