Transform your GLPI helpdesk by mastering ticket categories! In this video, we unveil how to organize support tickets smarter — with less setup fuss and maximum impact. What you’ll discover: ➣ Why categories make service management more efficient and user-friendly; ➣ How to create categories for incidents, requests, problems and changes; ➣ How to link templates, and knowledge base articles to categories; ➣ The hidden trick: controlling visibility to declutter the ticket form for end-users. Watch
5:34
Transform your GLPI helpdesk by mastering ticket categories! In this video, we unveil how to organize support tickets smarter — with less setup fuss and maximum impact. What you’ll discover: ➣ Why categories make service management more efficient and user-friendly; ➣ How to create categories for incidents, requests, problems and changes; ➣ How to link templates, and knowledge base articles to categories; ➣ The hidden trick: controlling visibility to declutter the ticket form for end-users. Watch
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